Austin-Bergstrom International Airport: Navigating Like a Pro

Austin-Bergstrom International Airport (AUS) serves as a major gateway to the vibrant city of Austin, Texas. For travelers, understanding the airport layout and facilities can make your journey smoother. This guide breaks down key sections and facilities, ensuring you have a seamless travel experience.

Getting Around the Terminal

Austin-Bergstrom is primarily housed in a single terminal. Barbara Jordan Terminal provides both domestic and international flights. Initially built to handle a moderate number of travelers, recent expansions reflect Austin’s growth as a cultural and economic hub.

Check-In Counters

The first stop for most passengers. Airlines like Southwest, American, and Delta operate out of AUS. Each airline has designated counters, typically grouped together for convenience. Electronic kiosks around the counters expedite the process. To the right of the main entrance, international airlines have their specific zone. Checking flight status online before heading to the airport saves time and reduces hassles.

Security Checkpoints

After the check-in counters, passengers proceed to security. AUS has multiple checkpoints, with TSA PreCheck lanes available for expedited processing. Mornings and late afternoons mark peak times, so plan accordingly. Once past security, you’re free to explore the main concourse.

Concourse and Gates

The concourse forms the heart of the terminal. Gate areas house shops, restaurants, and services catering to travelers’ needs. A meandering design incorporates art installations, giving travelers a sense of Austin’s cultural richness.

• Gates 1-15: The eastern stretch primarily serving domestic flights. Here you’ll find ample seating and charging stations.
• Gates 16-25: Mid-concourse gates that offer access to both domestic and some international flights. This area tends to be bustling with activity.
• Gates 26-34: This section is towards the terminal’s west, with some international gates. As flights here tend to be longer, amenities like lounges are nearby.

Dining and Shopping Options

Dining

Austin’s famous food scene influences the airport’s dining options. Local brands and international chains coexist, offering a wide range of selections.

• Salt Lick BBQ: Offers authentic Texan barbecue flavors. Located near the central concourse.
• JuiceLand: Known for fresh juices and smoothies, giving travelers a healthy option on the go.
• Peach Tortilla: A fusion spot offering Asian-inspired tacos and sliders.
• Earl Campbell’s Taco Truck: Offers quick bites with a Texas twist.

Shopping

A diverse shopping experience awaits travelers. Whether you’re looking for souvenirs or necessities, the options are varied.

• Book People: An extension of a local favorite bookstore, great for picking up a new read.
• Authentic Texas: Offers a range of souvenirs, showcasing Texan craftsmanship.
• Tech on the Go: Perfect for last-minute tech necessities and gadget accessories.

Additional Services and Amenities

Lounges

For those seeking a quiet space or additional comfort, lounges are available. Delta Sky Club and American Airlines Admirals Club offer amenities like complimentary snacks, Wi-Fi, and comfortable seating.

Transportation and Parking

Once you’re at the airport, getting to your next destination is streamlined through various transport options.

• Rental Cars: Companies like Avis, Hertz, and Enterprise operate onsite, just a short shuttle from the terminal.
• Ride Sharing: Services like Uber and Lyft are accessible, with designated pick-up zones for efficient passenger flow.
• Public Transport: The Capital Metro bus system connects AUS to downtown Austin, a budget-friendly option.

Accessibility and Traveler Assistance

Austin-Bergstrom prioritizes accessibility. Facilities for passengers with reduced mobility ensure ease of movement. Elevators, ramps, and designated seating areas are standard across the terminal. For assistance, contact the airport services ahead of your travel.

Delays and Airline Support

Travel is sometimes unpredictable. AUS provides resources to manage delays effectively. Airlines facilitate re-booking services through customer service desks. In-app notifications from airlines keep you informed on changes.